What is Duckie?Duckie is an AI copilot specifically designed for SaaS customer support teams, transforming how support queries are managed. By seamlessly integrating with popular support platforms like Slack and Zendesk, Duckie helps to reduce resolution times, improve customer satisfaction, and enhance overall productivity. Its advanced features streamline support workflows and provide intelligent solutions to common customer service challenges.
Key Features:Knowledge Search: Efficiently scans and retrieves information from a comprehensive knowledge base, reducing time spent on customer queries.Resolution Memory: Remembers previously found solutions, eliminating the need for repetitive research and speeding up future resolutions.Bug Investigation: Provides detailed error logs and insights to assist engineering teams in addressing and resolving bugs more effectively.Seamless Integrations: Integrates smoothly with Slack, Zendesk, and Sentry, with the flexibility to support custom integrations.
ProsIncreased Efficiency: Saves support agents up to 60 minutes per day, significantly boosting productivity.Improved Customer Satisfaction: Faster response times lead to enhanced customer experiences.Reduction in Engineering Tickets: By delivering detailed bug reports, Duckie reduces the number of tickets escalated to engineering teams by 1.5 times.Scalability: Adapts easily to growing support needs without requiring additional resources.