What is Cardina?Cardina is an innovative AI-powered support assistance tool designed to revolutionize customer service interactions. Its primary purpose is to facilitate faster and more efficient resolution of customer issues by allowing support agents to view and interact with a customer's screen in real-time. This capability mainly benefits businesses and customer support teams, enhancing the overall customer experience by reducing resolution times and improving satisfaction rates.
Key Features:Real-Time Screen Sharing: Allows agents to view the customer's screen live, aiding in quicker issue resolution.Screen Control: Enables agents to take over the customer's screen to guide and troubleshoot directly.Increased First-Contact Resolutions: Boosts the rate of resolving issues during the first interaction, enhancing customer satisfaction.Data Protection: Ensures sensitive customer data is accessed only with explicit
consent, improving compliance and reducing risk.Efficiency in Issue Resolution: Reduces the time taken to resolve customer issues by providing direct visual assistance.